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https://bdm.unb.br/handle/10483/34215
| Título: | Aviation english : how flight attendants and airport agents deal with liguistic diversity in their professional activities |
| Autor(es): | Andrade, Victor de Freitas |
| Orientador(es): | Brum, Sarah Silva |
| Assunto: | Língua inglesa
Linguística |
| Data de apresentação: | 2022 |
| Data de publicação: | 20-Mar-2023 |
| Referência: | ANDRADE, Victor de Freitas. Aviation english: how flight attendants and airport agents deal with liguistic diversity in their professional activities. 2022. 20 f., il. Trabalho de Conclusão de Curso (Bacharelado em Letras Inglês) — Universidade de Brasília, Brasília, 2022. |
| Abstract: | This pilot study explores how aviation workers who interact directly with passengers (airport
agents and flight attendants) deal with different accents of the English language in the context
of their profession. To do so, field research was carried out at Brasília International Airport
Presidente Juscelino Kubitschek, where the participants from Brazilian airline companies
answered a questionnaire about their approaches to cross-cultural communication in English.
The results show that most of the aviation worker participants see the diversity of English as a
barrier to achieve meaning in communication, yet they have various pragmatic and non-verbal
approaches to deal with that; which according to the concepts of English as Lingua Franca
and English for Specific Purposes are valid and part of the process of developing the use of
English in their jobs. That shows that, even without dominating standard grammar and
vocabulary, they are strategically competent and that they learned how to negotiate meaning
to achieve their communication purposes. There are also some participants who did not see
dealing with accents as a difficulty, which seems to correlate with the motivations that made
them learn English being different than the others. Further studies should be done in larger
airports with higher flow of foreign passengers and should be done with pilots as participants
to get a more robust sample size, which may generate more depth and diversity of points of
view so that the aviation industry can potentially modify its linguistic policies and practices. |
| Informações adicionais: | Trabalho de Conclusão de Curso (graduação) — Universidade de Brasília, Instituto de Letras, 2022. |
| Licença: | A concessão da licença deste item refere-se ao termo de autorização impresso assinado pelo autor que autoriza a Biblioteca Digital da Produção Intelectual Discente da Universidade de Brasília (BDM) a disponibilizar o trabalho de conclusão de curso por meio do sítio bdm.unb.br, com as seguintes condições: disponível sob Licença Creative Commons 4.0 International, que permite copiar, distribuir e transmitir o trabalho, desde que seja citado o autor e licenciante. Não permite o uso para fins comerciais nem a adaptação desta. |
| Aparece na Coleção: | Letras - Inglês
|
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